|
Only you know your business, reosurces and objectives.
You might be new to exporting to the US.
Or wanting to build on existing US success.
Maybe you want to maintain US presence while reducing operating costs.
You almost certainly acknowledge the US as the world's largest single country market - and key to global sales.
As an SME you might have limited human and financial resources, but recognize the need to act while your window of opportunity is open.
ExportAction can do almost everything in the US that you do for yourself in the UK. But... you can choose as much as you want, or as little as you need.
|
 |
| A real, not virtual or box number, office. |
|
| Front-office (not virtual or box number)
US telephone with informed, intelligent answering and messages to your email inbox.
US fax number (many corporations and most public sector organizations order by fax)
US address for mail to be efficiently and economically handled.
Visitors welcomed and hosted.
Hot-desking with WiFi by arrangement.
Conference rooms by arrangement.
Every client of ExportAction has a designated Client Relations Executive (CRE) and back-up responsible for front-line sales response sales as well as day-to-day liaison. They will know about your company, key personnel, products, services, and care about your business.
|
 |
| A US company, Registered Agent, EIN... |
|
| US company
It is not essential to have a US company to sell in the US, but it helps marketing, financial flexibility, and in legal situations.
Presence demonstrates your commitment to the market and gives buyers confidence.
A company gives your accountant flexibility in tax planning and profit repatriation.
A company puts "arm's length" protection for your personal and corporate assets in the UK.
A company makes it straightforward to open electronic accounts with a US bank.
Talk to us about where to incorporate (Delaware is not the automatic best choice) and what type of company to form.
If you choose to incorporate, you will probably need a Registered Agent. If you choose not to incorporate, but sell to larger companies or the public sector, you will probably need an EIN. ExportAction is able to assist with both of these requirements.
Incorporation is usually complete within ten working days (or less if you are in a hurry).
|
 |
| Attorney, accountant, bank, insurance... |
|
| Corporate services
Attorney-at-law
On your behalf, ExportAction can brief and appoint a firm of attorneys-at-law. The attorneys can be based in the UK (handy to meet) or the US. All the attorneys we, and our clients, use are specialists in commercial law and issues. The attorneys we use are used to dealing with UK companies with US business.
Accountant
On your behalf, ExportAction can brief and appoint a firm of Certified Public Accountants to assist you with statutory filings, taxation planning and profit repatriation.
Bank accounts
On your behalf, ExportAction can a company electronic account with a US bank to speed your US-to-UK cash-flow. We will deposit incoming funds to your US bank (we recommend different banks for different requirements), but we will not hold check (cheque) books or passwords, nor will we make payments, transfers or withdrawals. It is your money.
We are also able to make application for Visa card(s) for you to simplify US expenses and expenditures.
Insurance
If you require the US equivalent of product liability, professional indemnity, or other business insurance, we are able to make an introduction on behalf of clients. We make no charge for this service and, as with all third party suppliers, ExportAction accepts no introductory commissions or rewards. We always act in what we believe to be the best interest of our clients.
We recommend getting US quotations for US business-related insurance as these are often less expensive than arranging comparable cover in the UK.
Immigration and visas
Please be sure everyone working for you in the US is legally entitled to do so. If you need help with immigration, work permits and visas, please use a reputable specialist. At no charge to clients, ExportAction is able to make an introduction on behalf of clients to an attorney specializing in this field.
|
 |
| Good sales usually follow good marketing. |
|
| Marketing
ExportAction is happy to work directly with you, or with your agencies. We are able to assist with the complete marketing mix including:
Americanization of text, context, grammar, graphics
Market research
Marketing plans
Marketing communications: media relations, events, webinars
Marketing services: advertising, print, collateral
World wide web: development, US hosting, maintenance, search engine optimization
The photograph shows the product launch team for the worldwide launch of a software product at the DEMO Fall event in San Diego, California.
|
 |
| Sales: reactive, proactive, interactive. |
|
| Sales
Only you will care more than ExportAction about your sales success in the US. Among the services we are able to provide are:
Telephone sales order processing.
Meeting participation.
Presentation development.
Sales support at trade shows and other events.
|
 |
| Should you outsource back office operations in the US? |
|
| Back office
Consider the impact an increase of sales may have on your UK operations. Your might like to consider outsourcing:
Administration
Invoicing
Bookkeeping
Credit management
Recruitment
Payroll
to your US back office. It may bring benefits due to location, but also the prices may come as a pleasant surprise.
A good back office operation will keep customers coming back for more.
|
 |
| Warehousing and distribution. |
|
|
Warehousing and distribution
There may be cost and customer service benefit in holding stock in the US and fulfilling orders locally.
ExportAction's US headquarters are on a Free Trade Zone with excellent services provided by logistics companies including UPS and FedEx as well as the US Postal Service.
ExportAction clients can call upon a complete stock-pick-pack-ship service. We even perform hardware, firmware and software configuration and light assembly in-house.
|
 |
| Callers speak to a real person. |
|
| Help-desk, inquiry handling and customer support
When you have a product or service question, you probably like to talk to a real-person who is interested in helping and not just closing the call as quickly as possible.
Our Client Relations Executives answer and handle incoming help requests in time-zone. Some have been trained by clients in the UK, others by having clients spend time in our offices, and yet more by use of Skype and interactive meeting software.
|
“Roger (Frampton) has been instrumental in guiding us through the process of entering the US market. Through his company ExportAction we now have a US subsidiary, superb office services and the peace of mind of knowing that the US operations are run efficiently. Even better is the wealth of knowledge which Roger shares, the guidance through the sales process and many occasions of service 'above and beyond' the contract."
"Working with Roger has been the best business decision I made since taking the decision to export our software and I cannot recommend his services highly enough.”
Jeremy Dore of Growing Interactive.
|
|
|
